Privacy Policy

1. Overview

Data Center Signals (“DCS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with:

• Our website(s)
• The DCS Signals Portal
• Email communications
• Phone calls
• SMS/text messaging

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Information You Provide

We may collect information you voluntarily provide, including:

• Name, company, title
• Email address and phone number
• Account credentials
• Information submitted through forms, portal interactions, or support requests

b. Automatically Collected Information

When you use our website or Signals Portal, we may collect:

• IP address and device information
• Browser type and usage data
• Pages visited and interaction behavior
• Cookies and similar tracking technologies

c. Communication Data

We may collect and retain information related to communications with you, including:

• Email correspondence
• Phone call records (including recordings where permitted by law)
• SMS/text message interactions

3. How We Use Information

We use collected information to:

• Provide and operate the DCS platform and Signals Portal
• Deliver intelligence, insights, and service updates
• Respond to inquiries and provide customer support
• Communicate via email, phone, and SMS
• Improve our services, platform performance, and user experience
• Maintain security, detect fraud, and enforce our terms

We do not sell personal information to third parties.

4. Communications (Email, Calls, SMS)

a. Email Communications

We may send emails related to:

• Account activity
• Platform updates
• Insights and reports
• Event invitations

You may unsubscribe from non-essential communications at any time.

b. Phone Calls

We may contact you by phone regarding:

• Account services
• Support requests
• Platform-related discussions

Calls may be recorded for quality and training purposes where permitted by law.

c. SMS / Text Messaging

If you opt in to SMS communications:

• You may receive account updates, service notifications, and relevant alerts
• Message frequency varies
• Message and data rates may apply

Consent and Control:

Users are opted out by default

• Consent is collected through the DCS customer portal
• You may:
• Reply STOP to opt out
• Reply HELP for assistance
• Manage preferences at any time within your account in the Signals Portal

We do not share SMS opt-in data with third parties for marketing purposes.

5. How We Share Information

We may share information:

• With service providers who support our operations (hosting, communications, analytics)
• As required by law or to comply with legal obligations
• To protect the rights, safety, and integrity of DCS and its users

All partners are expected to handle data securely and in accordance with applicable laws.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or request a copy of your data
• Correct inaccurate information
• Request deletion of your data
• Manage communication preferences

Requests can be submitted through the Signals Portal or by contacting us directly.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website functionality
• Analyze usage
• Enhance user experience

You may control cookie preferences through your browser settings.

10. Third-Party Links

Our website or portal may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Data Center Signals (DCS)

Email: privacy@datacentersignals.com